System Operations Senior Engineer

Website Lilac Energy

Lilac Energy Software Solutions is a specialist supplier of software systems to energy and commodity clients worldwide. Our aim is to become the leading global provider of Fundamental Data Management software for a variety of data types for a variety of clients ranging from Energy to Agriculture who want to look at specific and detailed market analysis and scenarios.

Summary
The System Operations Senior Engineer will liaise with the sales team, clients, 3rd parties and other staff under the direction of the System Operations Lead to play a role in the provision and maintenance of product and hosting resources. Excellent technical skills, good communication, and providing effective advice to clients, 3rd parties and colleagues to defined Service Level Agreements (SLAs) is key to the role. The role will require the successful applicant to make a positive contribution to advancing operations processes at Lilac.

Responsibilities

  • Assist the Systems Operations Lead with the line management and mentoring of the System Operations team
  • Creation and configuration of new internal and client product instances
  • Configuration updates to existing internal and client product instances
  • Configuration and monitoring of internal and client product instances
  • Creation and administration of instance alarms and watchdog services
  • Assist with the hosting services and contribute towards the hosting strategy
  • Assist with implementation and administrate monitoring of internal and client product instances
  • Contribute towards operational and support service improvements
  • Assist with identifying 3rd party and internal tools required to support system operation
  • Participation in 1st and 2nd Line support services
  • Participation in out-of-hours support services as per the support rota
  • Adhere to support process in line with product specifications and run sheets

Critical Success Factors

  • Experience of providing excellent client support within defined service levels
  • Technical understanding of the product along with its data sources
  • Product, hosting and data configuration including users, logging and alerts
  • The ability to research and trace data questions and errors
  • A sound knowledge of Excel, REST APIs and development tools such as Python,
    Administration of Amazon Web Services (AWS) including configurations, monitoring and security
    Assist in the identification, configuration and monitoring of production system alerts
  • Commodity Market Data knowledge including Oil, Gas, Electricity, Flows and Agriculture
  • Excellent communication and written skills with effective and timely communication
  • Experience of SQL, JIRA, Confluence, Postman, Terraform and SharePoint

Personal Attributes

  • Honesty and Trustworthiness
  • Respect others
  • Cultural awareness and sensitivity
  • Flexibility
  • Strong customer service approach and good work ethic
  • Organised
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